At Descartes, we’re committed to helping our customers improve shipping operations. Whether you’re a shipper, warehouse manager, or operations leader, you have a voice in shaping how Descartes Pacejet evolves to meet your needs.
To make this easy, we invite all customers to share ideas directly through the Descartes Idea Portal, our official space for submitting product improvement requests.
Your Idea, Our Action, Everyone’s Results
We implement ideas that clearly help customers save money, save time, or improve shipping results. Here’s a recent submission that quickly led to a product enhancement and business results:
Feature Idea: Automate Override Return Addresses for Blind Shipments
The customer shared: “As a shipper managing blind shipments, I want to easily automate override return addresses for hundreds of different drop ship scenarios, so I can stay compliant with carrier label requirements and simplify complex shipping operations.”
This request led to new features added in Pacejet version 25.7, enabling automated override return addresses for UPS and FedEx at the transaction level. Read more about this feature here: Blind Shipping & Dropshipping Enhancements in Pacejet 25.7.
Equipped with the new capabilities, the customer eliminated error-prone manual setup, improved carrier compliance, and saved hours of admin time per week.
What’s even better? That person’s idea and the resulting product improvements helped everyone who deals with blind shipments, not just one business.
How the Ideas Portal Works
Any Descartes customer can use this link to log in and use the Idea Portal to:
- Share new ideas to solve shipping challenges
- Vote on ideas suggested by others
- Help us prioritize improvements based on real business impact
Want detailed instructions on how to use the portal? Learn more
Tips for Getting Your Idea Prioritized
To help us move your idea forward faster, include:
- The business outcome. How does this idea save money, reduce time, or avoid risk? (e.g., “$500/month saved,” “5 hours/week eliminated,” “fewer chargebacks”)
- The user outcome. What gets easier or better for the person using Pacejet? (e.g., “less manual work,” “fewer errors,” “faster shipping setup”)
The more clearly you show how the idea improves results for both the business and the user, the more attention it will get.
What’s Your Idea?
We’re listening, and your input directly shapes how Descartes Pacejet continues to improve. So, what are you waiting for?