Key takeaways:
- New Enable action in Pacejet Automations turns shipment services into rules-driven logic instead of manual steps.
- Teams can automatically apply both simple services and complex, parameter-driven services based on shipment data.
- Fewer missed accessorials reduce chargebacks, improve rating accuracy, and limit rework between shipping and finance.
- Shipping coordinators get a faster, more consistent workflow that reflects real-world shipping conditions.
Shipping teams deal with constant variability. A small change in destination, customer, packaging, or product type can mean a different set of shipment services for the same order. When that logic lives in someone’s head or a shared document, mistakes happen. Services get missed. Corrections pile up, and teams spend more time fixing shipments than moving them forward.
Descartes Pacejet™ 26.3 introduces a better approach: automate shipping service selection. With a new Enable action in Automations, you can turn “if this, then that” decisions into clear, repeatable rules so the right shipment services are applied automatically.
How does Descartes Pacejet 26.3 improve shipment service selection?
Conditional enable action for shipment services
Automation tools within Pacejet already help teams respond to shipment conditions using reusable rules. With 26.3, the new Enable action extends that capability directly to shipment service selection.
Instead of relying on memory, you can now pre-define exactly when specific services should be applied.
For example:
- If a shipment includes high-value items, enable “signature required” to protect delivery.
- If a customer requires it, automatically include a pre-printed return label.
- If packaging or dimensions trigger it, apply additional handling services.
- If a shipment is international, include broker information as part of the service setup.
- If multiple conditions apply, enable multiple shipment services at once without extra steps.
These rules run automatically based on shipment data. Coordinators no longer need to track every combination across carriers, service levels, and customers.
Support for both simple and complex services
Shipment services are not all the same. Some are straightforward. Others require multiple inputs. Pacejet 26.3 supports shipping automation for both simple and complex services.
Simple services
These rules behave like ticking a checkbox. Services such as “signature required” or “additional handling” can be enabled automatically when conditions are met.
Complex services
Some services require more detail. Broker information for international shipments and customer-specific return label workflows often depend on multiple data points. The Enable action supports these scenarios as well.
Your team can build highly customizable if-then rules to ensure that the right service is automatically applied. Then, in these complex situations, the right data is always populated, so nothing is mis-entered or left incomplete.
This makes it easier to automate the services teams used to always manage manually, since they felt too detailed for rules.
Fewer missed services and manual corrections
Missed shipment services create problems that ripple across operations:
- Rating may be incorrect if services are not applied.
- Chargebacks and unexpected fees create friction with customers and finance teams.
- Teams spend time fixing shipments after the fact instead of moving forward.
By applying services based on objective conditions like destination, customer type, product attributes, or shipment value, Pacejet helps you reduce these issues.
The outcome is simple: fewer surprises, fewer corrections, and more accurate shipments from the start.
A faster, more reliable workflow for shipping coordinators
Every extra click is another chance for error. It also slows your team down. The Enable action is designed to lift the manual workload while supporting how shipping coordinators already think about their work.
With automations in place:
- Coordinators focus on validating shipments and handling exceptions, not toggling services.
- New team members do not need to memorize long lists of special cases.
- Operational knowledge moves from tribal memory into clear, shared rules.
The result is a workflow that feels more predictable and scalable, even as shipping complexity grows.
How Pacejet 26.3 helps your team ship accurately at scale
See how the Enable action automates service selection
In this demo, you’ll see how teams can define rules once and let the system handle scenarios like high-value shipments, customer-specific requirements, and international documentation automatically.
Why should I take the time to set up Enable right now?
The Enable action is more than a feature update. When you put this tool to work, it has the potential to greatly improve how your team manages shipment service selection. Less stress. Fewer problems. Faster processing to get shipments out the door on time.
Instead of relying on memory, you define rules once and reuse them. Instead of fixing errors later, you apply services correctly the first time.
If your team is managing a growing mix of products, customers, and destinations, this shift matters. Small improvements in accuracy lead to fewer billing issues, better customer experiences, and more predictable costs.
Pacejet 26.3 helps you move from “we need to remember that” to “the system already handled it.”
Need help building your rules? Contact support
Not a customer and want to see more?
If you want to see how the Descartes Pacejet Enable action could improve your current shipping workflows, our team is here to give you a personal tour. Explore how automation can simplify your shipping workflows.
Shipping automation FAQs: Pacejet Automations
The Enable action allows you to automatically apply shipment services based on predefined conditions. Instead of manually selecting services for each shipment, the system evaluates shipment data and applies the correct services using rules you define.
Both simple and complex services can be automated. This includes services like signature required, additional handling, return labels, and international broker information, as well as scenarios where multiple services need to be applied together.
By removing manual decision-making, automated shipping ensures that correct shipment services are applied based on consistent rules. This reduces missed accessorials, improves rating accuracy, and minimizes the need for post-shipment corrections.
Yes. Teams handling high shipment volumes benefit the most because automation reduces repetitive tasks and ensures consistency across shipments. It allows coordinators to focus on exceptions rather than routine decisions.
Most teams can configure automations using existing shipment conditions and business rules. Implementation and support teams can also help define the right logic based on your shipping workflows.