Pacejet Services

Pacejet Service Status

As part of Pacejet 24×7 operations management, this page will be updated with any issues concerning Pacejet cloud system operations. Fast-changing information will be posted here quickly to keep you updated proactively.


All Services Operating Normally

May 11, 2021 9:00 AM EDT
Pacejet platform release MCS 21.2 has been deployed to the East Data Center and is being monitored by the Product and Operations teams. MCS 21.2 is scheduled to be released to the West Data Center on Thursday, May 13.

Please refer to the MCS 21.2 Release Notes in the Pacejet Help Center.
You can determine your Pacejet platform version and region from the footer text on any Pacejet page. (Build EC2= East Data Center, Build w2v1 = West Data Center).

Critical Maintenance Completed

May 10, 2021 10:10 PM EDT:
The critical maintenance scheduled for today at 10:00 PM EDT has completed and all operations are back to normal. Pacejet Operations will continue monitoring all systems.

Application Support Team

The Pacejet application support team can be reached by phone at 877-722-3538 (Option 2) or by email at help@pacejet.com between the hours of 8:00 am and 8:00 pm (EST) Monday through Friday. Be sure to contact the application support team with any questions by one of the below methods:

Toll Free:

877-722-3538 (Option 2)

Email:

help@pacejet.com