Pacejet Services

Pacejet Service Status

As part of Pacejet 24×7 operations management, this page will be updated with any issues concerning Pacejet cloud system operations. Fast-changing information will be posted here quickly to keep you updated proactively.

Pacejet Cloud Services: Monitoring Several Issues

3-25-2020 @1pm: NetSuite service status page is reporting multiple issues affecting performance which may impact Pacejet fulfillment processing time. Users can make sure you have deferred updates active to help mitigate slow shipment updates. Pacejet operations is monitoring the situation for any other impacts of the NetSuite issues in overall fulfillment. More details at

3-25-2020 @10am: Operations is monitoring a potential SSRS issue affecting only the Eastern Region that may be related to the recent security and maintenance patches. Normal operations are proceeding but the issue may be related to a specific report or use-case (investigation on-going). If you experience any issues related to automatic printing, please contact support and your question will be fast tracked to operations for review and response.


Application Support Team

The Pacejet application support team can be reached by phone at 877-722-3538 (Option 2) or by email at between the hours of 8:00 am and 8:00 pm (EST) Monday through Friday. Be sure to contact the application support team with any questions by one of the below methods:

Toll Free:

877-722-3538 (Option 2)