Pacejet Services

Pacejet Service Status

As part of Pacejet 24×7 operations management, this page will be updated with any issues concerning Pacejet cloud system operations. Fast-changing information will be posted here quickly to keep you updated proactively.


Pacejet Cloud Services:

05/22/2020 10:24 EDT  Beginning May 26th, a new integration connector has been deployed for carrier Endicia. New connectors add new features or correct bugs based on new features available from carriers. Please contact support at help@pacejet.com or 877-722-3538 X 2 with any questions.

05/26/2020 13:17 EDT Some users have reported a use-case involving Voids not triggering ERP updates properly for some systems. A platform hot fix is being prepared to address this issue and will be deployed within the next week for all environments. Check back to service-status for details after this occurs.

Application Support Team

The Pacejet application support team can be reached by phone at 877-722-3538 (Option 2) or by email at help@pacejet.com between the hours of 8:00 am and 8:00 pm (EST) Monday through Friday. Be sure to contact the application support team with any questions by one of the below methods:

Toll Free:

877-722-3538 (Option 2)

Email:

help@pacejet.com