Privacy Statement for Pacejet

Last Updated: December 29, 2014



This Privacy Policy applies to all of the products, services, and websites offered by Pacejet Logistics, Inc., its subsidiaries, or affiliated companies.   If you have any questions about this Privacy Policy, please feel free to contact us through our website.

Information we collect and how we use it

We may collect the following types of information:

  • Information you provide – When you sign up for a Pacejet Account, we ask you for personal and business information.  We may combine the information you submit under your account with information from other Pacejet services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.
  • Cookies – When you visit Pacejet, we send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences and tracking user trends.
  • Log information – When you access Pacejet services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
  • User communications – When you send email or other communications to Pacejet, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.  We may use your email address to communicate with you about our services.
  • Affiliated Pacejet Services on other sites – We offer some of our services on or through other web sites or software applications. Personal information that you provide to those sites may be sent to Pacejet in order to deliver the service. We process such information under this Privacy Policy.
  • Third Party Applications – Pacejet may make available third party applications or extensions through its services. The information collected by Pacejet when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies.
  • Shipping Data – When you access Pacejet services, you or your applications may send shipping data such as a ship-from address, ship-to address, carrier services, product information, pricing, and other data which we may retain to respond to your service requests and improve our services.  This information may be transmitted to third-parties, such as carriers, to provide services at your request. We process such information under this Privacy Policy.  Information collected by a third party application provider is governed by their privacy policies.
  • Business System Data – When you access Pacejet services, you or your applications may send data from your ERP (“Enterprise Resource Planning” software), accounting systems, or other business applications which we may retain to respond to your service requests and improve our services.  This information may be transmitted to third-parties, such as carriers, to provide services at your request.  We process such information under this Privacy Policy.  Information collected by a third party application provider is governed by their privacy policies.
  • Location ID – Certain services include a unique application “location ID” that is associated with your account or you. This number and information about your installation (e.g., operating system type, version number) may be sent to Pacejet when you install or uninstall that service or when that service periodically contacts our servers (for example, to request automatic updates to the software).
  • Other sites – This Privacy Policy applies to Pacejet services only. We do not exercise control over the sites include Pacejet applications, products or services, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

In addition to the above, we may use the information we collect to:

  • Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and
  • Protect the rights or property of Pacejet, our users, or our partners.
  • Manage, improve, and extend the capabilities of Pacejet solutions to introduce new features and capabilities.

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

Pacejet processes personal and business information on our servers in the United States of America and in other countries. In some cases, we process personal information outside your own country.


Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Pacejet features and services may not function properly if your cookies are disabled.

Information sharing

Pacejet only shares personal or business information with other companies or individuals outside of Pacejet in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • You have given your consent to a Pacejet partner or affiliate.  For example, a carrier or ERP partner.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Statement and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Pacejet, its users or the public as required or permitted by law.

If Pacejet becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to Pacejet employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Accessing and updating personal and business information

When you use Pacejet Services, we make good faith efforts to provide you with access to your personal and business information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.


Pacejet regularly reviews its compliance with this Privacy Statement. When we receive formal written complaints, it is Pacejet’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Pacejet and an individual.

Changes to this Privacy Policy

Please note that this Privacy Statement may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).