Wisteria streamlines parcel & LTL shipping process for easy e-commerce fulfillment

Wisteria is a family-owned distributor of unique furniture, accessories, mirrors and wall decor imported throughout the world. Sold through its eCommerce website, mail catalog and company store, Wisteria focuses on specialty and antique items not commonly found in commercial websites.

Familiar Shipping Challenges

Wisteria needed a way to reduce their growing shipping costs caused by manual errors and disjointed shipping processes. The company had a separate process flow and team for Parcel and LTL shipments due to lack of integration to carrier information. Much time was wasted going to each carrier’s website to get freight costs and service information, making for a lengthy shipping process.

Faster Freight Quoting & Improved Efficiency

Wisteria selected Pacejet as its all-in-one cloud shipping solution which seamlessly integrates with its NetSuite ERP. Pacejet connects Wisteria to a carrier network that enables the team to compare carriers, services, costs, and delivery times without re-entering any data. The solution connects Wisteria to their carriers for real-time rate shopping and freight quoting, eliminating the need to go to separate carrier websites. Pacejet also prints shipping paperwork automatically to save time and extra work.

Effective Results

Wisteria has experienced a significant reduction in manual errors and a boost in efficiency from using Pacejet. Since Pacejet, they have now doubled the number of orders they ship a day with fewer errors. Enabling more small package options, faster rate-shopping and freight quoting, along with NetSuite integration, provides a more streamlined order fulfillment process with less work.